Terms of service
General Terms and Conditions
1. General Provisions
The services and offers provided by Mein BARF AG are governed exclusively by these Terms and Conditions. These Terms and Conditions are deemed accepted upon ordering goods or services. Any deviations from these Terms and Conditions are effective only if we confirm them in writing.
2. Conclusion of Contract
The offers made by Mein BARF AG in price lists and advertisements are subject to change and non-binding. Orders are not binding on Mein BARF AG until they have been confirmed in writing. If a buyer exceeds their credit limit with an order, we are released from our obligation to deliver.
3. Deliveries
Frozen products are shipped Monday through Thursday. No shipments are made over the weekend. Delivery generally takes place on the next business day, no later than 3 days after receipt of payment. The delivery times we specify are non-binding unless we have expressly confirmed them as binding. Delivery times will be extended appropriately if they are delayed by circumstances beyond our control.
If the customer would like to receive the goods at a later date, they can select this option during the ordering process.
Goods are shipped only within Switzerland and Liechtenstein.
4. Shipping Costs (standard)
| Delivery Costs | |
| Frozen Items | CHF 19.90 |
| Dry Goods | CHF 9.90 |
| For orders totaling CHF 350.00 or more (frozen items) or CHF 150 or more (dry goods) | free shipping |
5. Warranty and Guarantee for Frozen Products
Mein BARF AG guarantees that the cold chain is maintained until the goods are handed over to the shipping partner. The shipping partner is responsible for the goods until they are delivered.
If the customer is not present at the time of delivery, the goods will be left at the front door. The delivery is considered complete at that point. Liability for the coolers and their contents is transferred exclusively to the customer. No warranty claims can be made for products that have thawed or begun to thaw.
6. Cancellation, Complaints, and Returns
For payments made in advance or by credit card (including PayPal), the order is considered confirmed upon payment. Once the order is confirmed, the customer can no longer exercise the right of cancellation. Complaints must be reported by phone or in writing within 24 hours of delivery. Damage incurred during shipping must be reported to the shipping partner immediately. If the goods have not been delivered by 6:00 p.m. on the agreed delivery date, please notify us.
No warranty claims may be made for any deterioration in the quality of products that were received late.
Due to hygiene regulations, shipped frozen products cannot be returned.
7. Retention of Title
The delivered goods remain the property of Mein BARF AG until full payment has been made.
8. Data Protection
By submitting your order, you agree that we may collect, process, use, and store your data. Your data will be treated confidentially and will only be disclosed to third parties for the purpose of credit checks. We assure you that we will not disclose your data to third parties for advertising purposes.
9. Final Provisions
Swiss law applies. Our registered office in Bösingen is the exclusive place of jurisdiction.
Bösingen, September 4, 2026